Technical Support Specialist for Jeppesen – a Boeing company

  • Canada
  • Montreal
  • Support

Are you passionate about solving complex real-world problems using technology? Do you want to work directly with clients to understand their business? Are you eager to solve their problems and improve efficiency — delivering solutions that the clients truly benefit from? Then you will definitely find our opportunity attractive!

On behalf of Jeppesen – a Boeing Company – Sigma Software is seeking a Technical Support Specialist to join our office in Montreal. This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, and a desire to grow as a technical professional.

In this role, you will be tasked with supporting our world-leading software solutions targeted at the transportation sector. This role requires an individual who can troubleshoot a variety of systems over the phone and perform upgrades to new releases. You also will interact with customers on a regular basis and relay issues back to the R&D team.

Customer

Our client is the world’s leading provider of aeronautical data and combines our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st-century navigation and aviation software solutions. For more than 80 years, Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations.

  • Responsibilities

    • Analyzing code to assist the client’s support team in finding solutions; implementing minor workarounds as a temporary solution
    • Developing proactive tools to assist customers and internal support organization
    • Analysis of entire installation (including core application, customization layer, and network/environment) in order to identify root cause
    • Implementing improvements to better align client systems
    • Inspecting new and existing functionality that our clients do not use, to help them realize business benefits
    • Occasionally travelling to visit customers
  • Requirements

    • At least 2 years of experience on similar position in IT
    • Minimum Bachelor’s degree in Computer Science or equivalent
    • Extensive knowledge of Unix and/or Linux
    • Extensive knowledge with shell scripting
    • Particular interest in technical problem solving
    • Good background in programming (Python and/or Java is preferable)
    • Networks and Multi server architectures
    • Familiar with general best practices and continuous improvement of complex applications
    • Implementing and maintaining extensive system monitoring
    • Databases (Oracle or PostgreSQL)
    • Must have advanced knowledge of the English language in both verbal and written communications
    • Customer relationship experience is advantageous
  • Personal Profile

    • Responsible, able to take ownership of issues
    • Strong technical & analytical aptitude
    • Problem Solver
    • Able to work within a team