Technical Support Intern

  • Kyiv
  • Odesa
  • Support

Where: Odesa, Kyiv

When: February 14, 2021

Type of internship: individual

Duration of internship: 3-4 months

Schedule: complete working day

Scholarship: provided

Project

Our support team is constantly growing and looking for new members to join and provide the best service for our customers. If you want to start or continue your career in an international IT Company – here we are.

You will have the opportunity to work with prominent worldwide corporations in different domains, such as automotive, IoT, gaming, and Intellectual Property Services.

One of the projects is a leading provider of Intellectual Property services where the support of the internal platform is expected with data import and modification, bugs reporting, etc.

  • Responsibilities

    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues
    • Track computer system issues through to resolution, within agreed time limits
    • Ensure the follow-up and resolving of the customer’s issues in a timely manner within SLA
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Document technical knowledge in the form of notes and manuals
    • Provide effective feedback; work closely with other departments
  • Requirements

    • Experience with operating systems
    • At least basic knowledge of SQL/XML/HTML (structure, main tags) or scripting
    • Basic knowledge of Support methodologies, processes, planning, tools, and techniques
    • At least Intermediate level of English
    • Strong verbal and writing communication skills
    • Willingness to learn
  • Personal Profile

    • Strong logical and critical thinking
    • Excellent attention to details and analytical mindset