Technical Support Engineer/SysOps (Manufacturing Company)

  • Kyiv
  • Support

If you want to start or continue your career in an international IT Company – here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

Customer

We cooperate with a Swedish manufacturing company founded in Gothenburg, Sweden. The company manufactures and supplies mechatronics, power transmission products, condition monitoring systems, and related services globally. It also provides machine health assessment, engineering, and remanufacturing services.

  • Responsibilities

    • Providing 2-level technical infrastructure support services for issues
    • Securing that the agreed levels of service are always met according to the Service Level Agreement (SLA)
    • Tasks estimation with acceptable accuracy
    • Ability to create and update support and maintenance related documentation
    • Performing all tasks and providing deliverables on a good level of quality
    • Reporting status and progress according to the project and Company demands
    • Fulfilling service requests
    • Maintaining and developing positive relationships with customers and colleagues
  • Requirements

    • Good knowledge of Support methodologies, processes, planning, tools, and techniques
    • Hands-on experience with SQL-Server (MS SQL)
    • Experience with monitoring and logging tools
    • Good background in Windows-server Administration
    • Public cloud experience (AWS certifications are a welcome plus)
    • Working experience in a DevOps setup
    • Intermediate level of English