Technical Support Engineer (AdTech)

Remote (Ukraine only) Support Technical Support

Required skills

JavaScript / basic
SQL / basic
English / strong

Would you like to grow up in a professional team using the best practices? Are you not afraid of corresponding to high professional standards and prove it for the customer? Here your dreams will come true, and you are very welcome on board!


The support is needed for a leading performance marketing company that delivers tailored experiences at scale. Digital businesses use the company`s service to provide users with high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that is not otherwise possible.

Key task is providing support and maintenance activities that require JavaScript and SQL knowledge.


  • Good knowledge of Support methodologies, processes, planning, tools, and techniques
  • At least 6 months of experience with SQL
  • Basic experience in JavaScript
  • At least Intermediate level of spoken and written English
  • Good communication skills
  • Analytical and problem-solving skills


  • Provide 2 level technical infrastructure support services for issues
  • Secure the agreed service levels is always met according to the Service Level Agreement (SLA), such as response & resolution times, quality levels, work volumes done, etc.
  • Plan and perform preventive actions concerning the solution and/or its environment to avoid potential issues in the future
  • Perform all tasks and provide deliverables on a good level of quality
  • Report status and progress according to the project and Company demands
  • Response to service requests


  • Health & Legal support
  • Discount program
  • Sport activities
  • Outstanding offices
  • Comfortable place in a cozy room
  • Continuous education
  • Flexible schedule
  • Remote work
  • Diversity of Domains & Businesses
  • Variety of technology

Share this vacancy

apply now

apply now

    Drop your CV here, or
    Supports: DOC, DOCX, PDF, max size 5 Mb