Technical Support Engineer (Department)

Remote (Ukraine only) Support Technical Support

Required skills

English / strong
Support methodologies / basic
OS Administration / good
HTML/CSS / basic

If you want to start or continue your career in an international IT company – here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers. You will have the opportunity to work with world-famous corporations in different domains, such as automotive, IoT, gaming, and Intellectual Property Services.

Project

We have a few different opportunities with various needs and specifics:

  • Social startup from the USA – we support Azure infrastructure
  • Project for Swedish software company – we help to organize an internal support center with 200+ employees
  • Project for German automotive company– automatization of internal task using scripts and RPA tools

Support-related activities:

  • Configure and troubleshoot Linux servers
  • Manage Linux server via Linode/Digital ocean web interface
  • Automate routine server task via Ansible
  • Setup backup replication servers
  • Configuring Nagios monitoring system

Requirements

  • At least Upper-Intermediate level of English
  • Basic knowledge of Support methodologies, processes, planning, tools, and techniques
  • 1+ years of experience with OS Administration
  • 1+ years of experience with Log Management and Storage Management
  • 1+ years of experience with Data Backup and Recovery
  • Basic knowledge in HTML/CSS

Responsibilities

  • Providing 2nd level technical support services on a 24/7 basis
  • Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
  • Monitoring of Infrastructure and Integrations to other systems
  • Incident and escalation reporting
  • Reporting status and progress according to the project and company demands
  • Creating and updating support and maintenance related documentation
  • Performing all tasks and providing deliverables on a good level of quality
  • Reporting status and progress according to the project and company demands
  • Maintaining and developing positive relationships with customers and colleagues

WHY US

  • Health & Legal support
  • Discount program
  • Sport activities
  • Outstanding offices
  • Comfortable place in a cozy room
  • Continuous education
  • Flexible schedule
  • Remote work
  • Diversity of Domains & Businesses
  • Variety of technology

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