Technical Support Engineer

  • Remote
  • Support

We welcome a Technical Support Engineer to join our constantly growing team, which provides the best services for our customers.

You will have the opportunity to work with world-famous corporations in different domains, such as automotive, IoT, gaming, and Intellectual Property Services.

Project

The project is related to digital documentation according to the Swedish law. Our customers use website tools to obtain full documentation packages for government or juristic institutions.

Project related activities:

  • Configuration and troubleshooting of Linux servers
  • Management of Linux server via Linode/Digital ocean web interface
  • Automate routine server task via ansible
  • Setup backup replication servers
  • Configuration of Nagios monitoring system
  • Responsibilities

    • Provide senior level Tier 1, 2 technical infrastructure support services for issues
    • Secure the agreed levels of service are always met according to the Service Level Agreement (SLA) such as, but not limited to, response & resolution times, quality levels, work volumes done, etc.
    • Plan and perform preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future
    • Participate in estimation of support and maintenance tasks and work planning sessions
    • Create and update project support and maintenance related documentation
    • Perform all tasks and provide deliverables on a high level of quality
    • Report status and progress according to the project and Company demands
    • Fulfill service requests
    • Maintain and develop positive relationships with customers and colleagues
  • Requirements

    • At least Upper-Intermediate level of English
    • Basic knowledge of support methodologies, processes, planning, tools, and techniques
    • 1+ years of experience with Linux Authorization and Authentication
    • 1+ years of experience with Data Backup and Recovery
    • 1+ years of experience with Log Management and Storage Management
    • Basic knowledge in HTML/CSS