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Technical Support Engineer (Automotive)

Remote (Ukraine) Ukraine Support Technical Support
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Required skills

Communication / strong
English / good

If you want to start or continue your career in an international IT сompany, here we are. Our support team is growing and looking for new members to join and provide the best service for our customers.

We are looking for an experienced engineer who will start new projects and help with existing ones.

Customer

You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.

Project

Support project for the Swedish engineering and development center that supports future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.

Requirements

  • 1+ years of experience in technical support domain
  • General technical background or equivalent education
  • Understanding of standard ITSM processes (log and report incidents/problem)
  • Upper-Intermediate level of English
  • Readiness for night shifts

 

Will be a plus:

  • Understanding of cloud services (GCP, AWS)

Personal Profile

  • Open-minded and able to adapt
  • Organized and structured
  • Attentive to details

Responsibilities

  • Providing 2-Level technical support on out-of- office and weekend basis
  • Securing agreed service levels in accordance with the Service Level Agreement (SLA)
  • Monitoring of Infrastructure and Integration into other systems
  • Incident and escalation reporting
  • Maintaining and developing positive relationships with customers and colleagues
Meet your team!

WHY US

  • Diversity of Domains & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work
  • Outstanding offices (if you choose it)
  • Sports and community activities

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