Technical Support Engineer (AdTech)

Remote (Ukraine) Ukraine Support Technical Support

Required skills

HTML/CSS/JavaScript / good
Support Methodologies / strong
English / strong

Would you like to grow up in a professional team using the best practices? Are you not afraid of corresponding to high professional standards and proving it to the customer? Here your dreams will come true, and you are very welcome on board! 

Project

A leading performance marketing company that delivers tailored experiences at scale needs support. Digital businesses use the company`s service to provide users with high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that is not otherwise possible.  

Your key task would be providing support and maintenance activities that require JavaScript knowledge. 

Requirements

  • At least 2 years of experience in technical support domain
  • Good knowledge of Support methodologies, processes, planning, tools, and techniques 
  • Experience with HTML/CSS/JavaScript 
  • Understanding of APIs (experience with Postman is appreciated) 
  • Basic experience with QA process 
  • Basic knowledge of GIT principles 
  • Understanding of web technologies 
  • At least Intermediate level of English 
  • Good communication and problem-solving skills 

Responsibilities

  • Providing 2-level technical infrastructure support services for issues 
  • Securing the agreed levels of service are always met according to the Service Level Agreement (SLA) such as, but not limited to response & resolution times, quality levels, work volumes done, etc. 
  • Planning and performing preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future 
  • Performing all tasks and providing deliverables on a good level of quality 
  • Reporting status and progress according to the project and company demands 
  • Fulfilling service requests 

WHY US

  • Diversity of Domains & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work
  • Outstanding offices (if you choose it)
  • Sports and community activities

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