Technical Support Engineer (Department)

Remote Remote (Ukraine) Ukraine Support Technical Support

Required skills

Support methodologies / strong
OS Administration / strong
SQL / strong
English / strong

If you want to start or continue your career in an international IT company – here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

You will have the opportunity to work with world-famous corporations in many domains, such as automotive, IoT, gaming, and intellectual property services.

Project

We have a few different opportunities with various needs and specifics:

  • Project for a Swedish automotive company – infrastructure monitoring in GCP and tickets resolution
  • Project for a Swedish software company – we help to resolve OS issues for users all around the world
  • Support for a Belgium 3D printing services and software company – we are part of their internal support center helping with daily routine

Requirements

  • At least 2 years of experience in technical support domain
  • Experience with operating system installation, configuration, upgrade, and maintenance experience (Linux, Windows)
  • Working experience with SQL
  • Knowledge and configuration experience in Networking
  • Experience with troubleshooting/monitoring utilities
  • Understanding of Support methodologies, processes, planning, tools and techniques
  • At least Intermediate level of English

Responsibilities

  • Providing 2nd level technical support services
  • Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
  • Monitoring of Infrastructure and Integrations to other systems
  • Incident and escalation reporting
  • Reporting status and progress according to the project and company demands
  • Creating and updating support and maintenance related documentation
  • Performing all tasks and providing deliverables on a good level of quality
  • Reporting status and progress according to the project and company demands
  • Maintaining and developing positive relationships with customers and colleagues

WHY US

  • Diversity of Domains & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work
  • Outstanding offices (if you choose it)
  • Sports and community activities

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