Senior Project Manager (Intellectual Property Services)

  • Kharkiv
  • Kyiv
  • Project Management

If you have an itch for challenges and problem-solving, and you are hungry for delivering life-changing software, then we have a puzzle for you to solve.

You can’t miss a chance to apply for it, if:

  • Delivery Management and Delivery organization growth is prio #1 for you. Even though you may not be managing all of the project personally, you are responsible for each project in portfolio and quality of service provided
  • You wish to act as an Account Manager and a company front-liner, become a trusted advisor for a customer, are ready to seek opportunities and make business proposals to the customer
  • Every day you improve your expertise in service delivery models and project process tailoring, as well as coaching skills to help your team of PMs, because you know that your team – is your key to success
  • You know how to handle force-major issues and, if it is necessary, can take over a steering wheel of a specific assignment, to help a Project Manager in getting it out of skidding. This is why an SPM’s expertise in project and delivery management has to be so profound
  • You play an active role in not only keeping a constant close contact with key teammates, but also take part in choosing the best experts on the market to make the Center even stronger and more attractive
  • You keep a close eye and constantly take proactive and corrective actions on KPIs, such as revenue, profitability, utilization, and attrition

Customer

We collaborate with an EU company specialized in legal protection and services for intellectual property. For more than twenty years it has revolutionized pricing in the IP sector, introducing and developing unprecedented levels of transparency and control over costs. Much of this has been driven by investment in technology and in particular web-based platforms.

Project

Our engineering team is building from scratch a unique automation system for intellectual property legal support, registration of trademarks and patents, and their lifetime maintenance. From day to day, they are working with large flows of customer data and provide services to clients around the world (200+ countries). For this reason, the customer builds modern and reliable IT solutions. Also, we are working directly with end users, having an opportunity to feel their pain and needs and help real people resolve their problems.

Meet your team!
  • Responsibilities

    • Supervise services and projects delivery by active leadership of PMs’ team Ensure projects start, tailoring, and delivery according to the best fit delivery model and best project management practices
    • Provide high quality portfolio risk analysis, tracking, acting upon and communicating risks properly towards customers
    • Control KPIs, such as profitability, revenue, utilization, attrition and take active actions to keep them at the best possible level
    • Be a resource and people manager, actively participate in planning required hires in collaboration with Recruiting team, ensure onboarded people’s professional growth
    • Plan resources efficiently to provide best possible utilization, compose teams so they deliver the best possible balance of quality and profitability
    • Be an entrepreneur and act as customer’s agent, by developing customer relations and business insight, and proposing extra services customers may need
    • Participate in pre-sale and up-sale on current account
    • Take active part in business and contract negotiations, as well as defining business terms in contracts
    • Drive continuous improvements in Competence Center and contribute in process and company development through PMO and PM trainings contribution
  • Requirements

    • Excellent knowledge of project and program management methodology, tools, and techniques
    • At least 5 years of project management experience
    • Strong risk management skills
    • Strong tactical planning and leadership skills
    • Excellent communication and presentation skills to communicate effectively with customers and project teams
    • Strong organizational, negotiation, conflict resolution capabilities
    • Advanced understanding of corporate environment and objectives; ability to propose solutions for their achievement
    • Upper-Intermediate level of English and higher