Delivery Unit Manager (Document Management System)
- Project Management
We are in search for a passionate and motivated Delivery Unit Manager. We expect you to be a leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver products to our clients.
You will be responsible for efficient management of dedicated pool of experts assembled into multi-project delivery unit dedicated to one client.
Working in a tight cooperation with Project Managers and under guidance of an Account Manager/Senior Project Manager, you will be constantly focused on tracking the satisfaction and quality level of delivery, introducing required correction, preventing/resolving conflicts by building up and implementing evolutional improvements strategies.
Main areas of attention will be:
- Manage employees currently in the workplace and determine hiring needs based on each project requirements
- Strive to achieve optimal utilization of all the employees available at any point in time making sure that the experts required for a project are obtained as per requirements, utilized optimally, and accounted for in terms of time and effort
- Follow clear model of business goals fulfillment that include but are not limited to: headcount growth, utilization, internal customers’ satisfaction, and personnel professional growth dynamics
- Control quality of works done by the subordinate teams and their conformity with quality norms adopted by the company and client, and also cooperate and collaborate with quality management and project management office to provide feedback and constant improvement of the utilized processes.
Our Swedish customer owns a large enterprise document management platform. The product is widely used in private sectors and constantly evolves and develops.