Customer Support Engineer (with English and German)

We welcome a Customer Support Engineer to join our constantly growing team, which provides the best services for our customers.

You will have the opportunity to work in the Hamburg-based Human Resources company specializing in administering employer-funded pension schemes.

Required skills

English / strong

German / good

Jira / strong

Responsibilities
- Provide L1 e-mail and chat support for end-users
- Meet all KPIs and targets
- Escalate unresolved problems to higher levels of support
- Directly collaborate with the Project internal teams
- Write support knowledge base articles
Requirements
- At least Upper-Intermediate level of English and German, both verbal and written
- At least 0,5 year of experience in a similar position
- Experience with bug-tracking (Jira) and support systems (Intercom, Zendesk)
- Excellent communication, troubleshooting, and problem-solving skills