Technical Support Engineer (Cybersecurity Platform)

Requirements

• 2+ years of experience in the technical support domain
• Experience of Kibana and BigQuery
• Practical knowledge of HTML and CSS is a must
• Solid knowledge of SQL
• Basic knowledge of HTTP and HTTPS protocols
• Basic understanding of software architecture to assist Customers
• Advanced level of English

WOULD BE A PLUS

• Basic cybersecurity knowledge: proxy and NAT, WAF and Network Firewall, network security, VPN, CAPTCHAs, and CAPTCHA solvers
• Understanding of threats: scraping, ATO or BF, scalping, AD fraud, and click fraud
• Understanding of log analysis, APIs, client-server model, and regex

Personal Profile

• Proactive and ready to take on responsibility
• Open to working night shifts

Responsibilities

• Support Customers (Tier 2) in real time and provide professional technical responses
• Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL)
• Work side by side with Customers providing insightful incident reports
• Communicate with global Customers and provide quick responses and resolutions
• Work cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time
• Hold shifts as part of the job (including weekend shifts)