What we offerVacanciesJunior/Middle Technical Support Engineer

Junior/Middle Technical Support Engineer (Automotive)

Poland Warsaw Support Technical Support
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Required skills

Technical Support / good
ITSM Processes / good
English / strong

We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.

Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.

Customer

You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.

Project

Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.

Requirements

  • Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
  • Experience with open tracing standards; Kiali Service Mesh and configuration
  • Working with Kubernetes
  • Understanding of standard ITSM processes (log and report incidents/problem)
  • Upper-Intermediate level of English
  • Readiness for night shifts

WOULD BE A PLUS:

  • Understanding of tools such as: Stackdriver, Grafana, Gitlab
  • Experience with Ivanti Incident Management

Personal Profile

  • Open-minded and able to adapt
  • Organized and structured
  • Attentive to details

Responsibilities

  • Provide 2-level technical support on out-of-office and weekend basis
  •  Securing agreed service levels in accordance with the Service Level Agreement (SLA)
  • Monitoring of Infrastructure and Integration into other systems
  • Incident and escalation reporting
  • Maintaining and developing positive relationships with customers and colleagues
Meet your team!

WHY US

  • Diversity of Domains & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work
  • Outstanding offices (if you choose it)
  • Sports and community activities

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