Senior Product Manager (Security Domain)

Вимоги

• At least 5 years of general software product management experience, including gathering and documenting requirements, building and managing a product backlog through epic, feature, user story, and defect writing, and driving the development of these work items using Agile methodologies
• Basic understanding of the IT services, Managed Service Provider (MSP) and/or Managed Security Services Provider (MSSP) market, as well as the role they play in administering cloud application environments, including security management
• At least 2 years of experience writing documentation for end users that aids in their understanding of the software and how to operate its features
• At least 2 years of experience with in-product user engagement tools like Intercom, Pendo, and others to help enable product-lead experiences, tours, new feature announcements, etc.  Also, key to this experience is using the tools’ features to measure user engagement and feature adoption
• Excellent written and verbal communication skills, including the ability to engage prospects and subscribers in requirements discovery, document and confirm requirements, and translate those requirements for software engineers and quality assurance team members
• Excellent time management and project leadership skills, working with distributed teams across time zones

WILL BE A PLUS

• Technical knowledge of security, cloud software development, and PowerShell domains
• Understanding of the IT security domain, having hands-on cloud security product management, product support, and/or implementation support experience

Обов'язки

• Document and prioritize feature requirements
• Engage with subscribers directly and indirectly using various data sources and research to understand their challenges and to help them utilize products in ways that help them deliver outstanding IT services to their customers
• Help define the solution assets relating to the “jobs to be done”, ranging from tactical security configurations to guided workflows that help teach and standardize the security management function
• Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog
• Assist the product team in prioritizing usability improvements, the bug backlog, and the need for new features that can improve overall product adoption
• Help the team coordinate the backlog across multiple engineering teams to maximize market impact
• Engage with the engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria
• Work with technical writing and marketing teams to create documentation, marketing content, and go-to-market deliverables that aid team goals. This can include functional help guides for end users
• Work with designers and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, etc.
• Work with the services team(s) to help drive customer success initiatives, including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products
• Work with design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.