What we offerVacanciesJunior/Middle Technical Support Engineer

Junior/Middle Technical Support Engineer (Automotive)

Poland Warsaw Support Technical Support
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Необхідні навички

Technical Support / good
ITSM Processes / good
English / strong

We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.

Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.

Клієнт

You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.

Проєкт

Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.

Вимоги

  • Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
  • Experience with open tracing standards; Kiali Service Mesh and configuration
  • Working with Kubernetes
  • Understanding of standard ITSM processes (log and report incidents/problem)
  • Upper-Intermediate level of English
  • Readiness for night shifts

WOULD BE A PLUS:

  • Understanding of tools such as: Stackdriver, Grafana, Gitlab
  • Experience with Ivanti Incident Management

Професійний профайл

  • Open-minded and able to adapt
  • Organized and structured
  • Attentive to details

Обов'язки

  • Provide 2-level technical support on out-of-office and weekend basis
  •  Securing agreed service levels in accordance with the Service Level Agreement (SLA)
  • Monitoring of Infrastructure and Integration into other systems
  • Incident and escalation reporting
  • Maintaining and developing positive relationships with customers and colleagues
Зустрічай свою команду!

Чому ми

  • Різноманітність доменів та бізнесу
  • Великий вибір технологій
  • Медична та юридична підтримка
  • Круте та живе ком'юніті професiоналiв
  • Безперервна освіта та можливість росту
  • Гнучкий графік
  • Віддалена робота
  • Стильний та комфортний офіс (для твого комфорту вибору звiдки працювати)
  • Спортивні заходи та спільноти

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