Junior Technical Support Engineer (Cybersecurity)

Argentina Asia Brazil Europe Europe (remote) Latin America Mexico Uzbekistan Support Technical Support

Необхідні навички

Kibana / good
BigQuery / good
SQL / good
HTML/CSS / good
English / strong

We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem.

Being part of our team means staying curious, open-minded, and ready to take on challenges. We value collaboration, responsibility, and continuous learning to stay ahead of attackers by thinking smarter, acting faster, and going beyond the surface.

Our mission is to secure the digital advertising space by identifying and preventing malicious threats. We work in a fast-paced environment where innovation and security go hand in hand to ensure a safer online experience for users worldwide.

Sound interesting? Join us!

Вимоги

  • 1 + years of experience in the technical support domain
  • Experience of Kibana and BigQuery
  • Practical knowledge of HTML and CSS is a must
  • Knowledge of SQL
  • Basic knowledge of HTTP and HTTPS protocols
  • Basic understanding of software architecture to assist Сustomers
  • Advanced level of English

Професійний профайл

  • Proactive and ready to take on responsibility
  • Willing to work night shifts

Обов'язки

  • Provide real-time Customer support and professional technical responses
  • Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)
  • Work closely with Сustomers providing insightful incident reports
  • Communicate with global Сustomers and provide quick responses and resolutions
  • Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real -time
  • ​​​​​​​Hold shifts as part of the job (including weekend shifts)

Чому ми

  • Різноманітність доменів та бізнесу
  • Великий вибір технологій
  • Медична та юридична підтримка
  • Круте та живе ком'юніті професiоналiв
  • Безперервна освіта та можливість росту
  • Гнучкий графік
  • Віддалена робота
  • Стильний та комфортний офіс (для твого комфорту вибору звiдки працювати)
  • Спортивні заходи та спільноти

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